7-day return policy

Return eligibility

• The request must be submitted within 7 days of delivery.
• The item must be unused, unworn, unwashed and in its original condition.
• Original tags, labels and packaging must be retained where supplied.
• Proof of purchase or the RIBB order number is required.

Items not eligible

Used, washed, altered, customer-damaged or incomplete items may be declined. Items returned outside the return period or without essential tags may also be ineligible.

Wrong, damaged or defective item

Contact support promptly with the order number and clear photos of the item, label and packaging. After verification, we may offer a replacement, exchange, return or refund as appropriate.

How to request a return

1. Use the Email Support link within 7 days of delivery.
2. Include the order number, item, reason and supporting photos where relevant.
3. Wait for approval and return instructions before sending the item.

Return shipping

For change-of-mind, fit or preference returns, return shipping may be borne by the customer. When RIBB confirms a defective, transit-damaged or incorrect item, reasonable return arrangements may be provided.

Inspection and refund

Returned items are inspected after receipt. Approved refunds are issued to the original payment method where possible. Payment-provider and bank processing times may require additional business days.

Exchanges and cancellation

Exchanges depend on stock availability. Cancellation requests are considered only before processing or shipment; once shipped, the return process applies.